returns/exchanges

returns // unwashed, unworn and unused merchandise may be returned within 10 days of delivery for store credit. 

original shipping costs are non-refundable. (items marked as final sale on our website are not eligible for return/exchange). items must be returned with tags attached + in their original packaging. returned items that do not follow this criteria will be sent back to the customer, and a refund will not be issued. we reserve the right to refuse a refund if products appear to be damaged by the customer. 

exchanges // we do not offer immediate exchanges at this time due to low quantity of stock. we suggest first purchasing the replacing item from our website and then returning your item separately to ensure you get the item you want before selling out :)

in person exchanges can be made within 10 days of purchase date.

when returning an item, please email us, and a return label will be sent via email. customers are responsible for shipping costs on purchases, exchanges and returns. these charges are non-refundable. 

questions? email us at hello.tresorelle@gmail.com !